To our Foodservice and Convenience Retail Community,

New Zealand is facing an unprecedented challenge as we fight to stop the spread of COVID-19, and at Goodman Fielder we are taking our responsibility as an essential service seriously. 

We understand that every customer is facing their own challenges in this time of uncertainty.Many of you have had to make the incredibly tough move to close your doors temporarily.  However, if you are still operating, we can assure you that Goodman Fielder sites remain open and we have products available if you need them.  

Central to our focus is the safety of our people, and the manufacture and delivery of quality, safe products to our customers.  To ensure this, we have made the necessary adjustments to our operations and supply chain processes.   

We continue to have access to the raw ingredients and packaging materials required, and have the delivery team working hard to ensure deliveries get through.  

We will maintain service to all customers requiring deliveries although there may be some changes to delivery times due to unprecedented demand, and the need for distributors to change some delivery routes.  We will also be making the following changes to our delivery process to keep our communities safe

• When making a delivery our driver will maintain a 2-metre safe working distance at all times
  • A suitable physical barrier can be used instead for spaces less than 2m.
• Social distancing to be maintained at all times when unloading, including pedestrian traffic movement around the site.
• Only drivers are permitted on a delivery vehicle
• Our delivery teams may not be putting stock away, merchandising or rotating stock in fridges.
• If there is a conflict between Goodman Fielder and Customer site regulations, the stricter protocol will be adhered to.
• If required, the driver will contact via phone the owner/manager of the site to arrange alternate delivery locations.
  • If a driver cannot enter a crowded store and has to leave product outside they will contact and advise the manager
  • The driver will advise the relevant Regional Distribution Manager or transport manager who will flag and follow up any issues with GF sales management
• No sign on glass PODs will be obtained. Normal “No signature available” procedure will be adhered to, and the recipient’s name will be noted down in the handhelds.

It is likely that you’ve been in touch with us already regarding your requirements, or you’ve heard from one the GF Foodservice team.  Should your circumstances change or you wish to make any changes to your order, please contact customer services:0800 4 TASTE (0800 482 783) customerservice@goodmanfielder.co.nz.

Please be aware that the Covid-19 crisis is constantly evolving and Goodman Fielder will be required to adapt to new guidelines and requirements from the New Zealand government.  It is therefore possible we will need to notify you of further changes to the processes outlined above.